Shipping policy

📦 MECA TREATS SHIPPING POLICY 📦

Please read carefully before placing your order.

At Meca Treats, everything is made fresh to order, and we take pride in the quality and care that goes into every treat. To ensure a smooth shipping experience, please review our full policy below:

⏳ PROCESSING TIME

  • All orders require a 7 to 10 business day processing period before shipping.
  • Business days are Monday through Friday — this does not include weekends or holidays.
  • This means your order is packed and prepared within 7–10 business days, then dropped off to the carrier.

🚚 SHIPPING SPEED

  • Once your package is dropped off, the shipping speed you selected at checkout takes effect.
    • Ground shipping: Adds 5 to 7 business days of transit time after the 7–10 day processing period.
    • Express or 1-Day shipping: Means faster delivery after processing, not same-day shipping.
  • Choosing faster shipping only affects delivery speed once the order has been fulfilled and shipped.

 

🧊 INFUSED & PERISHABLE ITEMS

  • Products like lemonades and infused juices are only shipped with 1 day shipping to preserve quality and freshness.
  • We are not responsible for packages left outside, spoiled items due to delays, or melted products due to unattended delivery.


📬 ORDER CONFIRMATION & TRACKING

  • You will receive:
    • An order confirmation after checkout (via text or email).
    • A shipping notification with tracking once your package has been fulfilled and dropped off.

  • Check your spam, junk, or promotions folder if you don’t see your confirmation or tracking emails.


⚠️ IMPORTANT SHIPPING RULES

  • All orders are made-to-order—we do not keep inventory sitting on shelves. Freshness is our standard.
  • No refunds or replacements will be given for orders marked as delivered unless there is clear proof of damage or an error on our part.
  • Please double-check your address before checkout. We are not responsible for orders shipped to the wrong address due to customer input error.
  • If your package is lost or delayed after it leaves our hands, please first contact the shipping carrier (usually UPS). If further help is needed, reach out to us after.
  • Missing item claims must be submitted within 24 hours of delivery, and must include a photo of the full order as it arrived.
  • Large orders or mixed treat orders may ship in separate boxes to protect product quality.

💌 QUESTIONS?

Email us at meca@mecatreats.com if you need help locating your tracking, confirming your shipping timeline, or resolving a delivery issue.